LIMON Services Overview
LIMON’s value is efficiency, concentration, innovation, cooperation. We are committed to continuously provide our customers with a steady stream of high quality new products, we will also continue to maintain our philosophy, so that our customer will always be fresh in the market.
01
Research & Design
Quality is not checked out, it is not produced, quality comes from
design.
Only from the design of this source to eliminate the emergence of
abnormal product quality, in order to truly control the quality of products.
Our
design team, from Taiwan, has more than 18 years of design and development
experience in the automation industry.How does our technical team improve their
overall R&D and design capability step by step?
- - Perfect professional R & D design team.
- - Go deep into the front line and understand customer needs.
- - Get to know our competitor, find out the differences, and conduct in-depth research.
- - Go out for cross-boundary reference and open our mind.
- - Strengthen learning and training, improve management and technology.
02
Products Sampling
In fact, sampling testing is to randomly select some products from the
total products, and then carry out inspection according to relevant inspection
content, and then obtain inspection results. During the inspection process,
the error should be controlled within the required range.
In order to ensure 100%
accuracy and your order satisfaction, we usually provide customer samples for
testing when we start a new customer or new project, so
that you can confirm all the appearance, size and a series of related technical
information about the product in advance. Generally, we check the following points.
- - Appearance of products.
- - Marking.
- - Product experience (smoothness, etc.)
- - Testing of technical data.
- - Rationality of actual packaging.
During the sample testing, if you have any difficulties in the inspection, you are welcome to inform us at any time. We are a professional linear motion products manufacturer, with rich experience in inspection and maintenance. We believe that we can bring you better user experience.
03
Quality Control & Quality Certification
We are firmly committed to achieving excellence in both product quality
and customer service. Our Quality Assurance Program details the stringent procedures
and inspection guidelines we adhere to in order to comply with all
applicable codes/standards (this includes additional requirements stipulated by our
clients).
This program ensures that all products are manufactured, inspected,
and tested in accordance with the specifications of governing
contract documents, codes, and standards. Reliable and effective quality control is
essential to our success here at products Manufacturing.
We are firmly committed
to QC from the moment we receive an order and throughout
the entire process until final delivery. We recognize that our efforts for
continuous improvement include a distinct combination of analyzing, evaluating and
planning in order to achieve an optimum quality control management
system. We also pay great attention to the quality of our products and we have many
quality certificates.ISO9001:2015,etc.
04
Packing & Delivery
We have decades of experience in foreign trade and we attach great
importance to the shipment management. We can provide 3 options for you according to
your requirements, OEM is available and as well as Limon/Neutral packing.
We have certain rules for this part, if you have any special requirements, feel free
to contact us. We also would like to mention that great care is taken to be certain
your shipment which is packed precisely the way you
want it, regardless of whether it is Limon/Neutral/OEM.
From packing to the
moment it reaches your hands, we arrange everything, you can choose whatever
transport way that fits your situation most, including Freight-forwarding,
FOB China, CIF to Request Port, Door-to-door service and express like
FEDEX/DHL/UPS/TNT is also available.
We have many years’ experience for foreign
trade, and we will make sure that the following factors will be considered
during the delivery.
- - Security and traceability.
- - Good timeliness and strong controllability.
- - Good service and cost effective.
In that way, you can know the delivery status of goods at any time, the
goods should be delivered within the delivery time expected by you.
We also would
like to suggest, on the premise of ensuring that the first and second
principles are not violated, you can choose the logistics mode with higher cost
performance We will also help you with comprehensive consideration, according to the
characteristics of the products (size, safety, shelf life,
customs clearance convenience, etc.).
05
After-sales service
We have more than 10 years experience for foreign trade, so we have very complete After-sales service system and received the high praise from our partners. We have 24 hour online service, usually we can reply within 30 mins.
- - According to the requirements of customers, provide technical guidance on the use and other aspects;
- - Ensure the supply of maintenance spare parts;
- - Responsible for repair service, and provide regular maintenance, regular maintenance;
- - Provide customer with regular telephone return visit or home visit;
- - Dealing with customers' letters, visits and telephone complaints, answering customers' inquiries.At the same time, we will use various ways to collect the opinions of consumers on the quality of products, and improve them in time according to the situation.
